Thank you for your interest in our products. Our Flora Collection is crafted with the finest Silk and high quality materials. We stand behind all our products and would like you to be happy with them. Please feel free to contact us if you have any questions.
♥ Payment methods
- Payment with Visa
- Payment with Master Card
- Payment with PayPal
- Buy and Accept FiberStoneBridal.com gift cards
♥ Payment Process
- We use PayPal to process your payment. We do not store your credit card information
- We use 256-bit encryption with SSL and the highest security standards for your privacy.
- Secure Site by GoDaddy.comThis Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
- Domain Control Verified - GoDaddy.com has verified that the certificate holder controls the domain fiberstonebridal.com.
- When checking out you'll have the option to pay with a Visa or MasterCard or choose PayPal to process your Visa or MasterCard or pay with your PayPal account.
- Please note you don't need a open a PayPal account or use a PayPal issued credit card to Pay with PayPal.
- Customers in Arizona will be charged 7.1% sales tax.
- Most items are generally shipped within 5 business days and sash belts are shipped within 2-3 weeks once we received your payment.
- Custom orders generally require 7-21 days to be processed and shipped unless otherwise noted.
- Contact us using the Contact Us form when you need rush service or shipping upgrade to express mail which is 1-2 days within the US.
- Your purchase will be shipped to your shipping address.
- We ship from Los Angeles via USPS First Class mail - It generally takes 3-5 days via First class mail or USPS Priority mail with delivery confirmation within the US - It generally takes 2-3 days via Priority mail.
- Your purchase is securely packed in a display box within the postal shipping box for a safe trip.
- International purchases are shipped via USPS Priority mail international with delivery confirmation It takes 6-10 days plus time for customs declaration. It generally takes 7-18 days. Occasionally It might take up to 4 weeks depending upon the Customs in your country. For international purchases please plan 4 weeks ahead because of the possible delay in your Customs declaration. Customs duties are the responsibility of the receiver.
♥ Refunds and Exchanges
- All of our items are made to order. Sorry, all items are not refundable.
- Custom orders are non-returnable or non-exchangeable.
- If for some reason, we are unable to fulfill your custom requests, your custom orders will be canceled and refunded.
- Items are shipped with delivery confirmation
- All returned items must be in its original state with its tags on, in its original shipping box, have a return number, and returned within 7 days to receive replacement. Please use the Contact Us form to contact us.
- Replacement won't ship out until we receive the original order.
- A materials fee plus shipping charges will be applied to all returns.Thank you for your business.
♥ Additional Information
- All items are handmade.They are made individually and slight variations in color and design may occur.
- All wedding photos used in our shop have wedding party approvals. If you are a photographer of one of the photos and have questions please contact us.
♥ Preservation of handmade silk flowers
- Store your handcrafted pure silk flowers in the box that came with them.
- Store your box with a couple of moth balls in dry and dust free place, for moisture will affect the petals over time. The petals are made with 100% silk. It'll might attract moths.
- Do not wash or dry clean the flowers.
- Stay away from any hair spray.
♥ Colors of white silk
- White white: very bright white; dyed white; stark white
- Natural white: off white, silk white; natural silk color
- Ivory: white with a tint of yellow
- Champagne: dark ivory; true ivory